Solutions Portfolio
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THE HIGH UTILITY COST MYSTERY
240 unit garden style community
Burtonsville, Maryland

Problem: Project was experiencing high turnover due to exorbitant utility costs. Problem had been happening for years despite resident complaints, creating increased turnover and marketing costs.

Solution: Brought in an engineer to examine the problem and discovered that walls between the end units and the unheated utility closets were not insulated. Reassured residents that management was working to solve their problem. Added needed insulation for less than $250 per unit. Performed before/after analysis to prove the effectiveness of the solution to residents. Resident satisfaction improved and turnover decreased.

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Aggressive Corporate Program Reduces Vacancy Apartment Community Repositioned to Offer Residents MoreBetter Than a One Bedroom
with Den
Creative Floor Plan Changes
for Pre-Selling Condos
Customer Demand Optimized Floor PremiumsDifferent Sales and Marketing Strategy for Subsidiary Company Due Diligence for Water-View Property The High Utility Cost Mystery More than Expected When High Rents Were RequiredNew Owners Need AssistancePersistence Changed Burdensome ADU Requirements Right Customer, Wrong ProductThe Value of Upgrades